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Privacy Policy

Our Privacy Policy applies to all our business activities and our related and trading entities, including our websites to the extent that they affect or involve the collection, use, disclosure or handling of personal information.

We respect your privacy and are committed to protecting your personal information. The policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. You can view our full Privacy Policy. More information is also available on our legal and copyright page.

We are also bound by the Australian Privacy Principles set out in the Commonwealth Privacy Act 1988, which you can view here.

Our policy sets out the information that we are required to communicate to our customers. We recommend that you keep this information for future reference. The Australian Privacy Principles in the Privacy Act 1988 are to be applied and complied with by our staff in relation to the collection, retention, use and disclosure of personal information.

Our Privacy Policy also acknowledges and draws on relevant guidelines published by the Office of the Australian Information Commissioner. You can visit their website here.

Our website may contain links to third-party websites. We are not responsible for the privacy policies of any third-party websites and recommend that you review the privacy policy of each website you visit.

Privacy of personal information

We comply with each of the 13 Australian Privacy Principles, but in relation to open and transparent management of personal information, are compliant with Australian Privacy Principles 1 and 2 set out in the Privacy Act 1988, which provide guidelines for open and transparent management of personal information, and anonymity and pseudonymity.


Sensitive and health-related information

We apply particularly stringent procedures (including the provisions of the Australian Privacy Principles) to our collection, use, disclosure and handling of any personal information, which includes sensitive information (e.g., information concerning race, religion, political affiliations) or health information (e.g., information concerning an individual's medical condition).

Where practicable, we maintain the anonymity of an individual in a database of personal health information, unless the identity of the individual is necessary to perform a lawful activity.

Data security

We maintain sophisticated data security systems, networks and procedures. All our databases are protected by secure network links, which are controlled by password protection, virus protection and internal quality procedures. We protect data from misuse, interference and loss, unauthorised access, modification and disclosure. We also destroy information that is no longer required although in many instances we will retain it for marketing purposes which you will have consented to.

Kidney Health Australia uses remarketing to advertise online. This is the process of advertising to users who have previously reached the Kidney Health Australia website. Previous visitors or users can see Kidney Health Australia ads as they browse websites that are part of the Google Display Network, or as thet search for terms related to Kidney Health Australia products or services on Google.

Holding of your personal information
Under our destruction and de-identification policies, your personal information that is no longer required will be de-identified or destroyed, unless you have given your consent in writing that the information be kept for alumni and marketing purposes.

Accessing your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, for security reasons you will need to put your request in writing and send it by mail to: Privacy Officer, Kidney Health Australia, PO Box 9993, Melbourne Vic 3001.

Although no fee will be charged for accessing your personal information or making a correction, we may charge a fee for retrieving and copying any material.

Concerns and complaints

If you have any concerns, complaints or feel there has been a breach of privacy, please contact our Privacy Officer on 1800 454 363, [email protected] or by mail at Kidney Health Australia, PO Box 9993, Melbourne Vic 3001.

Initial discussions will usually be by phone. If you consider your concerns have not been dealt with satisfactorily, we will arrange a meeting with you to discuss the matter further.

If you are not satisfied with our response to your complaint within 30 days from that meeting, you can refer your complaint to the Office of the Australian Information Commissioner by phoning freecall 1300 363 992, or using the online form which you can download here.

If you have a hearing or speech impairment, we recommend you use the National Relay Service to contact us,  by emailing [email protected] or visiting their website here.

Contact us

If you have any general questions in relation to privacy, please:

  • Phone us on freecall 1800 454 363 between 9.00 am and 5.00 pm Monday to Friday, except on public holidays (AEST).
  • Email: [email protected] 
  • Write to us: GPO Box 9993, Melbourne VIC 3001 Australia
  • Or perhaps drop in to our nearest Kidney Health Australia office, you can find our office contact information here.
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